Customer
Frequently Asked Questions
This is caused by a weak Wi-Fi signal. Please check Riku's Wi-Fi connection status.
When Riku sits on the chair, make sure his heels are properly aligned with the inside of the chair legs. If the same symptoms persist, please contact customer service.
When you touch the head and the eyes turn purple, you must wait until the eyes turn yellow after asking a question. Clicking on this link will take you to a YouTube video. For more information, please visit YouTube.
In areas with a lot of ambient noise, your question may be mixed in with other noises and not properly recognized, or may be perceived as having a similar pronunciation. We recommend asking concise questions with clear pronunciation.