Customer

Frequently Asked Questions

[How to operate the robot] It says the internet connection is unstable.

This is caused by a weak Wi-Fi signal. Please check Riku's Wi-Fi connection status.

[How to operate the robot] Riku falls over when he stands up.

When Riku sits on the chair, make sure his heels are properly aligned with the inside of the chair legs. If the same symptoms persist, please contact customer service.

[Robot Operation] How do I talk to Riku?

When you touch the head and the eyes turn purple, you must wait until the eyes turn yellow after asking a question. Clicking on this link will take you to a YouTube video. For more information, please visit YouTube.

[How to Operate the Robot] Riku keeps saying weird things!

In areas with a lot of ambient noise, your question may be mixed in with other noises and not properly recognized, or may be perceived as having a similar pronunciation. We recommend asking concise questions with clear pronunciation.